For immediate assistance, you can chat through our website. Our live support hours are:

We love helping you out! Email us with your concerns at support@winc.com. We strive to get back to you same day; however, if we are experiencing delays due to high volumes we will reply within 24 hours.

You can contact our support team for immediate assistance. Our live support hours are:

Monday - Sunday 7am-4pm PT

Sign in

Submit a request

Winc 

<p id="isPasted" style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">I&#x2019;m interested in joining the Winc Membership, but I&apos;m unable to ship to the state of Michigan. What can I do?<p style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Thank you for checking out Winc! Unfortunately, due to&#xA0;<a href="http://www.ncsl.org/research/financial-services-and-commerce/direct-shipment-of-alcohol-state-statutes.aspx" style="box-sizing: border-box; background-color: transparent; color: rgb(7, 55, 144); text-decoration: none;">Michigan laws</a>, there are certain restrictions when it comes to shipping wine to our members. I&apos;m sorry to say this means we currently are unable to ship some of our wines to the state of Michigan.<p style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We are currently working with Michigan policymakers to improve the shipping laws and look forward to keeping you posted on our progress. We welcome you to email&#xA0;<a href="mailto:support@winc.com" style="box-sizing: border-box; background-color: transparent; color: rgb(7, 55, 144); text-decoration: none;">support@winc.com</a> if you&#xA0;have any questions.<p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(47, 57, 65); font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">&#xA0;

I’m interested in joining the Winc Membership, but I'm unable to ship to the state of Michigan. What can I do?. Thank you for checking out Winc! Unfortunately, due to Michigan laws, there are certain restrictions when it comes to shipping wine to our

Does the state of Michigan have specific shipping restrictions?

Shipping & Delivery

How does the Winc membership work?

Can I find Winc wines in stores and restaurants?

Why do most Winc bottles not have a cork capsule?

Why do all my wines say bottled by Buellton, CA, BWSC, or WINC?

About Winc

How can I purchase Winc wines if I am not a member?

How many bottles can I order each month?

When I really enjoy a wine from a previous month how do I order more?

How does the Ship Now feature work?

Where can I find the status of my Membership order?

Why was my Winc Membership order rejected?

I removed all the bottles from my box. Does this cancel my order?

How can I cancel my Winc order?

Orders

Can I cancel my membership?

How to Rate a bottle

Where can I find my Recommended Wines?

What is the Palate Profile Quiz?

How do I Skip a Month?

How do I rate and add notes for a wine I’ve received?

How do I change the name or email address on my Winc Membership account?

What do I do if I forget my password or am having trouble logging in?

What are all the emails I receive?

Account Settings

How can I pay for a Winc Membership?

When will my credit card be charged?

Will I be charged sales tax on my orders?

How do I change my billing information?

Why is my credit card not working?

There appears to be a $1 charge on my credit card from you guys. What is this?

Can I use credits towards a Winc Membership order?

Do my credits expire?

Billing & Credits

When should I order by to receive my wine for the holidays?

When should I expect my order to arrive?

I just placed an order and realized my order's shipping address is incorrect, can I edit it?

How much does shipping cost for Membership orders?

Should I ship to my home, work address, or FedEx Office?

Who can accept a shipment from Winc?

How can I track my membership order once it ships?

My order just shipped, but I won’t be home to sign for delivery, what can I do?

The carrier attempted to deliver my wine but I missed the delivery. What do I do now?

I'm going to miss/I missed the last delivery attempt, do I have any other options?

Can I request an alternate shipping date?

How do I change my shipping address?

How do SMS shipping notifications work?

Are there states or zip codes where Winc cannot deliver wine? Are there shipping restrictions on specific wines?

Can I have an order shipped to a P.O. Box?

Can I have a product shipped internationally?

How can I return my wine?

How long does it take to process a refund?

What do I do if my wine is damaged or a bottle appears to be missing?

What do I do if I don't like my wine?

Returns

How do Winc gift cards work?

Why do you give gift cards starting at $60?

Where can I find my gift card order history?

How do I redeem my gift card?

Can I return an order that I received as a gift?

Can I receive a refund for a gift card I purchased?

More Winc Gift FAQs

Gift Cards

Am I eligible for promos if I am not a Winc member?

What are benefits for Winc members?

Why can't I redeem my promo code?

Promos & Member Benefits

Does the state of Michigan have specific shipping restrictions?Updated 7 months ago