All articles

I'm going to miss/I missed the last delivery attempt, do I have any other options?Updated 3 months ago

FedEx will always attempt to deliver your wine up to 3 times in total. After that last attempt, FedEx will unfortunately begin to return the package.

Please know you may still have the option to schedule a pick up at a FedEx Office location for free. They'll hold it for you for free for 5 business days. Follow the steps below ASAP to see if this option is available for your order.

1. Visit your tracking link on (You can access your tracking number from your Order History page)

2. Click the purple "Customize Delivery" button to select the "Hold at Location" option

3. Enter your order's original shipping address to select the location of your choice

4. As soon as it's delivered, your tracking link will indicate it’s available for pick up. Visit the location within 5 business days with your I.D. and tracking number.

5. Enjoy!

If your order is already being sent back to us, we are happy to ship it back out to you. Please note that all returned orders can be subject to a $20 restocking fee.

Please feel free to contact us if you need any assistance!

Was this article helpful?