For immediate assistance, you can chat through our website. Our live support hours are:

We love helping you out! Email us with your concerns at support@winc.com. We strive to get back to you same day; however, if we are experiencing delays due to high volumes we will reply within 24 hours.

You can contact our support team for immediate assistance. Our live support hours are:

Monday - Sunday 7am-4pm PT

Sign in

Submit a request

Winc 

<p id="isPasted" style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you just missed your delivery, please know FedEx will attempt to deliver it up to 3 times in total. Check your tracking number to be updated on when their next attempt will be. Your tracking number can be found at anytime under your <a href="https://clubw.com/account/orders/4040813/" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(7, 55, 144); text-decoration: none;" target="_blank">Order History</a>.<p style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">If you know you won&apos;t be home for the next attempt, here&apos;s a solution&#xA0;that may help you out!<p style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Schedule&#xA0;to pick up at a&#xA0;FedEx Office&#xA0;location for&#xA0;free<p style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">1. Visit your tracking link on&#xA0;<a href="http://fedex.com/" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(7, 55, 144); text-decoration: none;" target="_blank">FedEx.com</a> (You can access your tracking number from your&#xA0;<a href="https://www.winc.com/account/history/wine" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(7, 55, 144); text-decoration: none;" target="_blank">Order History</a> page)<p style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">2. Click the purple &quot;Customize Delivery&quot; button to select the &quot;Hold at Location&quot; option<p style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">3. Enter your order&apos;s original shipping address to select the location of your choice<p style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">4. As soon as it&apos;s delivered, your tracking link will indicate it&#x2019;s available for pick up.&#xA0;Visit the location within 5 business days with your I.D. and tracking number.<p style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">Feel free to <a href="https://support.winc.com/hc/en-us/requests/new" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(7, 55, 144); text-decoration: none;" target="_blank">contact us</a> if you need any assistance!

If you just missed your delivery, please know FedEx will attempt to deliver it up to 3 times in total. Check your tracking number to be updated on when their next attempt will be. Your tracking number can be found at anytime under your Order History.

The carrier attempted to deliver my wine but I missed the delivery. What do I do now?

Shipping & Delivery

How does the Winc membership work?

Can I find Winc wines in stores and restaurants?

Why do most Winc bottles not have a cork capsule?

Why do all my wines say bottled by Buellton, CA, BWSC, or WINC?

About Winc

How can I purchase Winc wines if I am not a member?

How many bottles can I order each month?

When I really enjoy a wine from a previous month how do I order more?

How does the Ship Now feature work?

Where can I find the status of my Membership order?

Why was my Winc Membership order rejected?

I removed all the bottles from my box. Does this cancel my order?

How can I cancel my Winc order?

Orders

Can I cancel my membership?

How to Rate a bottle

Where can I find my Recommended Wines?

What is the Palate Profile Quiz?

How do I Skip a Month?

How do I rate and add notes for a wine I’ve received?

How do I change the name or email address on my Winc Membership account?

What do I do if I forget my password or am having trouble logging in?

What are all the emails I receive?

Account Settings

How can I pay for a Winc Membership?

When will my credit card be charged?

Will I be charged sales tax on my orders?

How do I change my billing information?

Why is my credit card not working?

There appears to be a $1 charge on my credit card from you guys. What is this?

Can I use credits towards a Winc Membership order?

Do my credits expire?

Billing & Credits

When should I order by to receive my wine for the holidays?

When should I expect my order to arrive?

I just placed an order and realized my order's shipping address is incorrect, can I edit it?

How much does shipping cost for Membership orders?

Should I ship to my home, work address, or FedEx Office?

Who can accept a shipment from Winc?

How can I track my membership order once it ships?

My order just shipped, but I won’t be home to sign for delivery, what can I do?

I'm going to miss/I missed the last delivery attempt, do I have any other options?

Can I request an alternate shipping date?

How do I change my shipping address?

How do SMS shipping notifications work?

Are there states or zip codes where Winc cannot deliver wine? Are there shipping restrictions on specific wines?

Does the state of Michigan have specific shipping restrictions?

Can I have an order shipped to a P.O. Box?

Can I have a product shipped internationally?

How can I return my wine?

How long does it take to process a refund?

What do I do if my wine is damaged or a bottle appears to be missing?

What do I do if I don't like my wine?

Returns

How do Winc gift cards work?

Why do you give gift cards starting at $60?

Where can I find my gift card order history?

How do I redeem my gift card?

Can I return an order that I received as a gift?

Can I receive a refund for a gift card I purchased?

More Winc Gift FAQs

Gift Cards

Am I eligible for promos if I am not a Winc member?

What are benefits for Winc members?

Why can't I redeem my promo code?

Promos & Member Benefits

The carrier attempted to deliver my wine but I missed the delivery. What do I do now?Updated 8 months ago