Why can't I redeem my promo code?Updated 2 months ago
There are 4 main reasons a promo code might not work.
1. You're not a new member. The majority of our promotions are for brand new members. They will not work if you've already placed an order under your Winc Membership. Not to worry! We have a number of Member Savings you can enjoy.
If you're an existing member but you received an email from us with a promo code, please check the email address that it was sent to by reading, "This email was sent to ___" at the bottom of the email you received. You might be signed up for our emails under 2 separate email addresses. If that's the case, you can unsubscribe the incorrect email address using the link at the bottom of the email or contact us for help. If contacting us, please be sure to include the email address you'd like to have unsubscribed.
2. The promo code is case-sensitive.
Many promos can be case-sensitive. Please copy and paste the promo code exactly as presented, paying attention to uppercase and lowercase letters. If you're still experiencing difficulty, please contact us and be sure to include the exact promo code so we can help you out! It's also helpful to include how you received the promo code.
3. The promo code has expired. Many promos are for a limited time only. However, if you're trying to use it before the listed expiration date, please contact us and be sure to include the exact promo code so we can help you out! It's also helpful to include how you received the promo code.
4. You're trying to combine the promo with a gift card.
Promos do not combine with gift credits. However, once your credits have run out and you're planning on enter billing and becoming a Winc member, we are more than happy to honor your first time member promo on that order. Please contact us at that time and include the promo you'd like to use so we can take care of you!