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Winc 

<p id="isPasted" style="box-sizing: border-box; color: rgb(47, 57, 65); font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">We take great care to ensure that your product arrives undamaged and your order is complete. However, accidents do occur. If your shipment is damaged or a bottle missing, please <a href="https://wincwine.gorgias.help/en-US/contact" rel="noopener noreferrer" style="box-sizing: border-box; background-color: transparent; color: rgb(7, 55, 144); text-decoration: none;" target="_blank">contact us</a> so we can offer a replacement or account credit.<p style="box-sizing: border-box; margin-bottom: 0px; color: rgb(47, 57, 65); font-family: Georgia, Palatino, &quot;Palatino Linotype&quot;, Times, &quot;Times New Roman&quot;, serif; font-size: 15px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: justify; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;">When contacting us, please be sure to include which bottle was damaged or missing so we can help you as efficiently as possible.

We take great care to ensure that your product arrives undamaged and your order is complete. However, accidents do occur. If your shipment is damaged or a bottle missing, please contact us so we can offer a replacement or account credit. When contact

What do I do if my wine is damaged or a bottle appears to be missing?

Returns

How does the Winc membership work?

Can I find Winc wines in stores and restaurants?

Why do most Winc bottles not have a cork capsule?

Why do all my wines say bottled by Buellton, CA, BWSC, or WINC?

About Winc

How can I purchase Winc wines if I am not a member?

How many bottles can I order each month?

When I really enjoy a wine from a previous month how do I order more?

How does the Ship Now feature work?

Where can I find the status of my Membership order?

Why was my Winc Membership order rejected?

I removed all the bottles from my box. Does this cancel my order?

How can I cancel my Winc order?

Orders

Can I cancel my membership?

How to Rate a bottle

Where can I find my Recommended Wines?

What is the Palate Profile Quiz?

How do I Skip a Month?

How do I rate and add notes for a wine I’ve received?

How do I change the name or email address on my Winc Membership account?

What do I do if I forget my password or am having trouble logging in?

What are all the emails I receive?

Account Settings

How can I pay for a Winc Membership?

When will my credit card be charged?

Will I be charged sales tax on my orders?

How do I change my billing information?

Why is my credit card not working?

There appears to be a $1 charge on my credit card from you guys. What is this?

Can I use credits towards a Winc Membership order?

Do my credits expire?

Billing & Credits

When should I order by to receive my wine for the holidays?

When should I expect my order to arrive?

I just placed an order and realized my order's shipping address is incorrect, can I edit it?

How much does shipping cost for Membership orders?

Should I ship to my home, work address, or FedEx Office?

Who can accept a shipment from Winc?

How can I track my membership order once it ships?

My order just shipped, but I won’t be home to sign for delivery, what can I do?

The carrier attempted to deliver my wine but I missed the delivery. What do I do now?

I'm going to miss/I missed the last delivery attempt, do I have any other options?

Can I request an alternate shipping date?

How do I change my shipping address?

How do SMS shipping notifications work?

Are there states or zip codes where Winc cannot deliver wine? Are there shipping restrictions on specific wines?

Does the state of Michigan have specific shipping restrictions?

Can I have an order shipped to a P.O. Box?

Can I have a product shipped internationally?

Shipping & Delivery

How can I return my wine?

How long does it take to process a refund?

What do I do if I don't like my wine?

How do Winc gift cards work?

Why do you give gift cards starting at $60?

Where can I find my gift card order history?

How do I redeem my gift card?

Can I return an order that I received as a gift?

Can I receive a refund for a gift card I purchased?

More Winc Gift FAQs

Gift Cards

Am I eligible for promos if I am not a Winc member?

What are benefits for Winc members?

Why can't I redeem my promo code?

Promos & Member Benefits

What do I do if my wine is damaged or a bottle appears to be missing?Updated 5 months ago