Winc logo
Winc logo

All articles

Account Settings

Can I cancel my membership?

Yes, you can cancel and there is no cancellation fee. Options for contacting us:. 1.  Live Chat via the Support button on our site. Our hours of support are:. 2. Submit a request by Contacting Us. You can Skip a Month as often as you like, at no char

How to Rate a bottle

What is it?Winc’s wine team & engineers have worked together to design an algorithm that recommends wines for you- based on what you’ve selected, tasted and rated previously! Your ratings help us improve future recommendations. How does it work?Your

Where can I find my Recommended Wines?

As you log into your account throughout the month, you'll notice there are always new wines getting added!. When logged in, all of your current recommended wines for the month will be at the top of the Wines page. Wines best recommended for you will

What is the Palate Profile Quiz?

The Palate Profile Quiz is a simple questionnaire that helps us choose wines uniquely matched to your tastes. After you complete the initial Palate Profile, we continually refine your preferences based on your Personal Wine Ratings for each bottle. A

How do I Skip a Month?

If you would not like to receive a shipment of wines for a particular month, you are more than welcome to use our Skip a Month feature. When using this feature, you will neither receive nor be charged for wines that month. We recommend you skip 48 ho

How do I rate and add notes for a wine I’ve received?

You can rate wines directly from the Winc website by choosing the specific wines that you'd like to rate and click on "Write a Review" which can be found at the bottom right part of the page. There you can start rating by using this guide:. 1 Star =

How do I change the name or email address on my Winc Membership account?

You are welcome to update your profile at any time. We highly recommend using an email you check often, as important notifications regarding your membership will be sent there, including information on your processing date. We also recommend you add

What do I do if I forget my password or am having trouble logging in?

Just click the "Forgot Password" link below the Password field on the Sign-In page. We'll then email you with password reset instructions. Make sure to check your spam and promotions folders for the reset email. If you're not getting the reset passwo

What are all the emails I receive?

In order to stay up to date, we require that customers receive emails regarding any account updates, shipping notices and receipts. Below is a list of what you should be on the lookout for. Be sure you receive these emails by adding [email protected]